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Terms and Conditions

Article 1 – General

1.1. Lands End B.V.
Office address:
Ooster Oenerweg 17
8167PB Oene

is registered at the Chamber of Commerce (number 08110071) and pays her legal contribution to the tax authorities (VAT number 810963292B01).

1.2. Lands End never provides your personal data to third parties. Your personal data can possibly be used for marketing purposes, for example for keeping you informed of new products or other news concerning Lands End.

1.3. Lands End is obligated to inform the police in case of possible misuse or fraud.

Article 2 – Products

The products of Lands End are truthfully defined. The product images are being held up to date. The product information, product specifications, pictures and images are as close to reality as possible. No rights may be derived concerning delivered products which may have a slight dissimilarity.

Article 3 – The agreement

3.1. The agreement with Lands End is definitive in case you have agreed with the general terms and conditions and if the payment has already been completed. If Lands End has not received your payment 10 days after the order date, your order is considered as canceled.

3.2. The agreement has been realized electronically by filling in the necessary fields and accepting the general terms and conditions.

3.4. You will receive a written order confirmation by mail after you have made a purchase.

Article 4 – Delivery

Delivery will take place according the mentioned delivery time, unless the stock does not allow the products to ship in time. If this is the case, Lands End will inform you as soon as possible with the expected delivery time. In case you do not agree with the new expected delivery time, you have the right to cancel your order and receive a full refund.

Article 5 – Price

5.1. The mentioned prices on the website are including value added tax (VAT). The delivery costs will become visible during the order process.

5.2. The mentioned product prices on the website can not be altered during your electronic purchase. When agreeing with the purchase electronically, you pay the amount of money what is confirmed to you and which is visible with the specific product itself.

5.3. You have no rights of claiming a price reduction after purchasing a product during a period with no discounts.

Article 6 – Complaints and guarantees

6.1. It is recommended to check your order on quantities, quality and possible damages the day of receiving. It is your own accountability to check the quantities and measurements when picking up the order yourself. Every claim has to be reported as soon as possible to Lands End. Claims can only be processed if you include an attachment of visual evidence of the unopened order.

6.2. You have the right to return the received products within 14 days after delivery. The products must be returned unopened, unused and re-packed in the original packaging. The order can be sent back to Lands End. The termination of your order will be confirmed after inspection of the returned products in the warehouse of Lands End. After confirmation you will receive back your purchase cost minus the delivery- and administration costs. Lands End has the right to decline the returned products based on the fact that the products are not re-packed in original state or have been used. The order is considered as accepted and a refund is no longer possible if the period of 14 days has expired.

6.3. The storage of some products can have an influence on the materials which can cause them to crack or bend. It is thereby recommended to directly place the products after receiving them. Lands End can not be held accountable if this occurs.

Article 7 – Guarantees

Excluded from the guarantee fee are complaints involving: the use of Lands End products in climatological circumstances which are not recommended, abnormal use, bad maintenance or wear off/rot, set up or fraud of the user, forming of cracks, working of wood, natural malformations, shrinking or dilation, extreme weather circumstances such as flooding, hard wind, fire or explosions, acid holding base and staining caused by a reaction of tannic acid on iron holding groundwater or other iron holding materials.

Article 8 – Liability

Lands End is only liable for damages who are in direct consequence of accountable limitations of the by Lands End delivered products. Every other form of consequential- or indirect damages is excluded from restitution. It is your own responsibility as the customer to use the by Lands End delivered products the correct way. Lands End can not be held accountable for any accidents, physical- and/or material damage which are caused by the use of the by Lands End delivered products to customers or third parties.

Article 9 – Delivery

The by Lands End delivered products will be placed on the by the customer reported destination next to the truck (big transport of 6 to 13 meters in terms of the nature of the products) or in front of the door providing that it is direct accessible and passable. The delivery costs are based on the accessibility of the reported location. A forklift will be delivered to help customers unload the truck if the order includes products whom are wider and longer than 2.40 meter. This only applicable if the order is above the price range of 750,00 excluding delivery costs. If not, the customer has to unload (manual or mechanical) himself. The customer has to mention before the delivery if it concerns a difficult reachable or passable unloading location. This way Lands End can send a quotation and invoice of the additional costs if necessary. If the customer fails to provide Lands End this information beforehand, the additional costs will be charged afterward. The risk of setting foot on a driveway, decorative paving or sidewalk using a forklift or electronic pallet truck is for the receiver himself.

Article 10 – Application Law

The Dutch law is applicable on all our legal relationships. Any disputes arising between Lands End and the customers will be resolved exclusively by the court of Apeldoorn, unless the law designates an other courthouse. If in any case you require further information, feel free to contact. Telephone 0578-616828. We would be glad to help you.

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Can I help you? We are ready to assist! +31 (0)578-616828 info@landsend-nl.com