Refund policy

Cancellation policy
Consumers have a fourteen-day right of withdrawal.

Right of withdrawal
The consumer has the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

During the withdrawal period, the consumer must handle the product and packaging with care.
The consumer may only handle and inspect the product to the extent necessary to determine its nature, characteristics and functioning, as would be possible in a physical shop.
If the product or packaging is damaged beyond what is necessary for this assessment, we reserve the right to deduct the resulting depreciation from the amount to be refunded.
The product must be properly packaged for return shipment in order to prevent transport damage.

To comply with the withdrawal period, it is sufficient for the consumer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Email: contact@landsend-nl.com
Or
Telephone: +31 0578-616828

The following additional conditions apply to returns that are not covered by the statutory right of withdrawal:

The product must be unused, undamaged and unopened;
The product must, as far as reasonably possible, be packaged in its original packaging, suitable for safe transport;
If these conditions are not met, the return shipment will not be accepted or will only be partially credited;
In that case, the consumer is responsible for organising and paying for the return shipment.

Consequences of withdrawal
If the consumer withdraws from the agreement after delivery has already taken place, the goods must be returned within 14 days of the date of withdrawal.
The refund, including delivery costs, will be made immediately and no later than fourteen days after the date of withdrawal.
Lands End will use the same means of payment for this refund as the customer used for the original transaction.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

Returns and return costs
The consumer must return or hand over the goods without delay and in any case no later than fourteen days after the day on which Lands End was notified of the cancellation of the agreement.
The deadline is met if you send the goods before the end of the fourteen-day period.
In the event of a valid cancellation, we will credit the full purchase price of the returned products, including the costs of standard delivery as referred to in Article 6:230r of the Dutch Civil Code.
The costs for returning the order will be communicated in advance and are borne by the consumer, unless otherwise agreed.
The return costs may differ from the initial delivery costs.

Non-statutory withdrawal
Returns that are not covered by the statutory right of withdrawal, including but not limited to returns after the expiry of the withdrawal period, exchanges at the customer's request, returns as a gesture of goodwill, returns for reasons other than withdrawal,
will only be accepted under the conditions set out below.
The delivered products must be unused, undamaged and unopened and, as far as reasonably possible, packaged in the original packaging.
If these conditions are not met, the return shipment will not be accepted or will only be partially credited.
If a return shipment does not comply with a statutory withdrawal, both the return costs and the initial delivery costs will not be credited.
For returns that do not qualify as a legal withdrawal, payment and transaction costs (such as Klarna, PayPal or credit card fees) will not be credited.

Exceptions
The right of withdrawal does not apply to the following agreements:
Agreements for products that are custom-made or involve piece production.